Terms and Conditions

1. Agreement to Terms

By accessing and using PocketGrocery.com, you accept and agree to be bound by these Terms and Conditions. These terms apply to all users of the website, including browsers, customers, and contributors.

Company Information:
Company Name: Matha Grocers Ltd
Company Number: 17063885
Registered Address: 52 Oldfields Road, Sutton, United Kingdom, SM1 2NU
Email: info@pocketgrocery.com
Phone: 079826003

2. Use of Website

You agree to use this website only for lawful purposes and in accordance with these Terms. You agree not to:

• Use the website in any way that violates UK laws or regulations
• Engage in fraudulent activities or impersonate others
• Transmit harmful code, viruses, or malware
• Attempt to gain unauthorized access to our systems
• Use automated systems to scrape or extract data

3. Account Registration

To place orders, you must create an account. You are responsible for maintaining the confidentiality of your account credentials and for all activities under your account. You must be at least 18 years old to create an account and place orders.

4. Product Information and Pricing

We strive to provide accurate product descriptions and pricing. However, we do not warrant that product descriptions, pricing, or other content is error-free. We reserve the right to correct errors and update information at any time without prior notice.

All prices are in British Pounds (GBP) and include VAT where applicable. Prices are subject to change without notice.

5. Orders and Payment

When you place an order, you make an offer to purchase products. We reserve the right to accept or decline your order for any reason. Your order is confirmed when we send you a confirmation email.

Payment must be made in full at the time of order. We accept payments through Stripe. By providing payment information, you represent that you are authorized to use the payment method.

6. Delivery

We offer next day delivery across the UK for orders placed before 4 PM. Delivery is subject to product availability and weather conditions.

Delivery Charges:

• Free delivery for orders above £40
• £4.99 delivery charge for orders under £40

Risk of loss passes to you upon delivery to your specified address. We are not responsible for delays caused by incorrect addresses or unavailable recipients.

7. Returns and Refunds

Please refer to our Refund and Return Policy for detailed information about returns, refunds, and damaged goods.

8. Pocket Coin Wallet System

Pocket Coins are a loyalty reward provided by PocketGrocery. Coins have no cash value and cannot be exchanged for cash. Coins are credited to your wallet after your order is marked as delivered.

We reserve the right to modify, suspend, or discontinue the Pocket Coin program at any time. Coins may expire according to our policies.

9. Intellectual Property

All content on this website, including text, graphics, logos, images, and software, is the property of Matha Grocers Ltd or its licensors and is protected by UK and international copyright laws.

You may not reproduce, distribute, modify, or create derivative works without our express written permission.

10. Limitation of Liability

To the fullest extent permitted by law, Matha Grocers Ltd shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the website or products purchased.

Our total liability shall not exceed the amount you paid for the relevant order.

11. Indemnification

You agree to indemnify and hold harmless Matha Grocers Ltd from any claims, damages, losses, liabilities, and expenses arising from your use of the website or violation of these Terms.

12. Governing Law

These Terms are governed by and construed in accordance with the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

13. Changes to Terms

We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting. Your continued use of the website constitutes acceptance of the modified Terms.

14. Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.

15. Contact Information

For questions about these Terms, please contact us at:

Matha Grocers Ltd
52 Oldfields Road, Sutton, United Kingdom, SM1 2NU
Email: info@pocketgrocery.com
Phone: 079826003