Acceptable Use Policy

1. Introduction

This Acceptable Use Policy governs your use of PocketGrocery.com and related services provided by Matha Grocers Ltd. By using our website, you agree to comply with this policy.

2. Permitted Use

You may use our website for:

• Browsing and purchasing Kerala grocery products
• Managing your account and orders
• Accessing recipes, blogs, and informational content
• Participating in loyalty programs (Pocket Coins)
• Contacting customer support

3. Prohibited Activities

You must not use our website or services for any unlawful purpose or in any way that violates this policy. Prohibited activities include:

3.1 Fraudulent Activity

• Using stolen credit cards or payment information
• Creating multiple accounts to abuse promotions or rewards
• Providing false information during registration or checkout
• Engaging in any form of payment fraud or chargebacks abuse

3.2 Account Misuse

• Sharing account credentials with others
• Creating accounts with false or misleading information
• Using someone else's account without permission
• Creating multiple accounts to circumvent restrictions

3.3 System Abuse

• Attempting to gain unauthorized access to our systems
• Using automated tools to scrape, crawl, or extract data
• Overloading our servers or disrupting service availability
• Reverse engineering or decompiling our software
• Probing, scanning, or testing system vulnerabilities

3.4 Malicious Content

• Uploading viruses, malware, or harmful code
• Distributing spam or unsolicited messages
• Phishing or social engineering attacks
• Injecting malicious scripts or code

3.5 Intellectual Property Violations

• Copying or reproducing website content without permission
• Using our trademarks, logos, or branding without authorization
• Infringing on copyrights or other intellectual property rights

3.6 Harmful Behavior

• Harassment or threatening behavior toward staff or customers
• Posting offensive, defamatory, or discriminatory content
• Impersonating others or misrepresenting affiliation
• Engaging in any illegal activity

4. Commercial Use Restrictions

Unless explicitly authorized, you may not:

• Resell products purchased from PocketGrocery for commercial purposes
• Use our website for bulk purchasing to resell elsewhere
• Extract product data for commercial competitive analysis
• Frame or embed our website content on other sites

5. User-Generated Content

If you submit reviews, recipes, or other content to our website, you agree that:

• Content must be original and not violate third-party rights
• Content must be truthful and not misleading
• Content must not contain offensive, harmful, or illegal material
• We may remove or modify content that violates this policy
• You grant us a license to use, display, and distribute the content

6. Referral Program Restrictions

When participating in our referral program, you must not:

• Create fake accounts to refer yourself
• Use spam or unsolicited methods to share referral links
• Misrepresent the referral program benefits
• Engage in fraudulent referral activities

7. Monitoring and Enforcement

We reserve the right to:

• Monitor website usage to ensure compliance with this policy
• Investigate suspected violations
• Remove or disable access to content that violates this policy
• Cooperate with law enforcement authorities

8. Consequences of Violation

If you violate this Acceptable Use Policy, we may take the following actions:

• Issue a warning
• Suspend or terminate your account
• Cancel pending orders
• Void Pocket Coins or rewards earned through violations
• Ban you from creating future accounts
• Report illegal activity to law enforcement
• Pursue legal action for damages

9. Reporting Violations

If you become aware of any violations of this policy, please report them to:

Email: info@pocketgrocery.com
Subject: Acceptable Use Policy Violation Report

10. Security Responsibilities

You are responsible for:

• Maintaining the confidentiality of your account credentials
• Using strong, unique passwords
• Logging out after using shared devices
• Reporting unauthorized account access immediately
• Keeping your contact information up to date

11. Changes to This Policy

We may update this Acceptable Use Policy at any time. Changes become effective immediately upon posting. Your continued use of the website constitutes acceptance of the updated policy.

12. Governing Law

This policy is governed by the laws of England and Wales. Violations may result in civil or criminal liability under applicable UK laws.

13. Contact Information

For questions about this Acceptable Use Policy, please contact:

Matha Grocers Ltd
52 Oldfields Road, Sutton, United Kingdom, SM1 2NU
Email: info@pocketgrocery.com
Phone: 079826003