Privacy Policy
Effective Date: 13th March 2026
Last Updated: 13th March 2026
1. Introduction
Matha Grocers Ltd (trading as PocketGrocery) ("we", "us", "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website pocketgrocery.com and use our services.
Company Details:
Company Name: Matha Grocers Ltd
Company Number: 17063885
Registered Address: 52 Oldfields Road, Sutton, United Kingdom, SM1 2NU
Email: info@pocketgrocery.com
Phone: 079826003
2. Information We Collect
2.1 Personal Information
We collect personal information that you provide to us, including:
- Name and contact details (email address, phone number, delivery address)
- Account credentials (username, password)
- Payment information (processed securely through Stripe)
- Order history and preferences
- Communication preferences
2.2 Automatically Collected Information
- IP address and browser type
- Device information
- Cookies and usage data
- Location data (with your consent)
- Shopping behaviour and preferences
3. How We Use Your Information
We use your information for:
- Processing and fulfilling your orders
- Managing your Pocket Coin wallet and rewards
- Sending order confirmations and delivery updates
- Providing customer support
- Improving our website and services
- Sending marketing communications (with your consent)
- Complying with legal obligations
- Fraud prevention and security
4. Legal Basis for Processing (GDPR)
We process your personal data under the following legal bases:
- Contract Performance: To fulfill orders and provide services
- Legitimate Interests: To improve our services and prevent fraud
- Legal Obligation: To comply with UK laws and regulations
- Consent: For marketing communications and cookies (where required)
5. Data Sharing and Disclosure
We may share your information with:
- Service Providers: Payment processors (Stripe), delivery partners, hosting providers
- Legal Requirements: Law enforcement or regulatory authorities when required
- Business Transfers: In the event of a merger, acquisition, or sale of assets
We do not sell your personal information to third parties.
6. Cookies
We use cookies and similar tracking technologies to enhance your experience. For detailed information, please see our Cookie Policy.
7. Your Rights (GDPR)
Under UK GDPR, you have the right to:
- Access: Request a copy of your personal data
- Rectification: Correct inaccurate or incomplete data
- Erasure: Request deletion of your data ("right to be forgotten")
- Restriction: Limit how we use your data
- Portability: Receive your data in a portable format
- Object: Object to processing based on legitimate interests
- Withdraw Consent: Withdraw consent at any time
To exercise these rights, contact us at info@pocketgrocery.com
8. Data Security
We implement appropriate technical and organizational measures to protect your data, including encryption, secure servers, and access controls. However, no method of transmission over the internet is 100% secure.
9. Data Retention
We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, and resolve disputes. Order data is typically retained for 7 years to comply with tax and accounting requirements.
10. International Transfers
Your data is primarily stored in the UK/EU. If we transfer data outside the UK/EU, we ensure appropriate safeguards are in place in accordance with UK GDPR.
11. Children's Privacy
Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children.
12. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last Updated" date.
13. Contact Us
For questions about this Privacy Policy or to exercise your rights, contact us at:
Matha Grocers Ltd
52 Oldfields Road, Sutton, United Kingdom, SM1 2NU
Email: info@pocketgrocery.com
Phone: 079826003
14. Complaints
If you are not satisfied with our response, you have the right to lodge a complaint with the Information Commissioner's Office (ICO):
Website: https://ico.org.uk
Phone: 0303 123 1113